Creating great Customer Experiences is more than just improving customer satisfaction and resolving one-off complaints.
It is a business imperative that requires a comprehensive Strategy designed to support well-defined business goals and objectives. Great Customer Experiences create strong brand advocacy, defensible revenue streams and lifelong loyal customers.
Bill Creighton is Dakota Partners’ Managing Director and has an impressive record of successfully building, restructuring and re-positioning both start-up and established organizations. He has significant experience transforming government, not-for-profit, media and publishing organizations into successful, innovative digital businesses.
He speaks frequently on the incredible power of disruptive technologies, compelling content and social media to create exceptional Customer Experiences to turn lagging businesses into market leaders.
Bill is a leading digital strategist, organizational leader, business turnaround specialist, innovative deal-maker and award-winning journalist with two Pulitzer Prize nominations. His career spans more than 25 years and 76 countries across five continents.