Great Customer Experiences generate increased satisfaction, loyalty, advocacy resulting in long-term and sustainable revenue growth.
State Fish and Wildlife Agencies work hard to ensure wildlife and habitat are optimized for a great experience. Unfortunately, most are constricted by insufficient staffing and funding directed toward their Customers’ social and digital experiences.
This interactive workshop introduces agency staff to the concepts and principles of delivering great Customer Experiences enabling them to build a development plan for improving these experiences for their Customers.
State of the Industry — Customer Experience
State of the Agency — Customers’ Experiences
Customer Experiences — The Details
Creating A Customer Experience Journey Map Every Customer is on a unique journey and each in- teracts with State Fish and Wildlife Agencies differ- ently. Each touch point and moment of truth is an opportunity to delight a Customer, or to disappoint that Customer. Using insights gained on Day 1, attendees will build a framework for customized Customer Journey Maps to help staff improve experiences for each different Customer segments.
The workshop is designed for agency leadership senior man- agers responsible for designing and delivering Customer facing products and services. Attendees should include Agency Directors and their chiefs, plus IT, Legal, Law Enforcement and Finance leadership. Directors may wish to include select Commissioners as well.